active soccer Online Retail Shop Terms and Conditions

General
You can shop online, by phone or post.

If you have any questions or queries about these terms and conditions and/or shopping online, please contact us by e-mail at the shop@activesoccer.co.uk

Refunds and Exchange
If for any reason you are unhappy with your purchase, return it to us within 28 days of receipt in an unworn/unused condition for a full refund and exchange.

Returns by recorded delivery should be marked for attention of:

Online Shop

active soccer

4 Alexander Wharf

Maghull

Liverpool

L31 7FB

We would advise that you send the goods by recorded delivery as active soccer cannot accept any responsibility for items lost in the post. Postal charges are the responsibility of the customer unless the goods returned are faulty. Postal charges for the return of exchanges are charged as shown in the help section; every effort is made to ensure that product prices, description and carriage charges outlined are correct.

Cancellation of Order
You may cancel your order for goods at any time up to the 7th working day after you receive the goods, unless your goods have been personalised in anyway. You do not need to give a reason for cancelling your order and you can cancel orders by sending an email to shop@activesoccer.co.uk  Once you have notified active soccer  that you are cancelling your order, any sum debited from your credit card will be re-credited when we receive the goods into our returns department, and, in any event, within 30 days of the cancellation, provided you return the goods in the original condition, active soccer, will make any other refunds will be by cheque.

Stock Availability
Occasionally, some items may be temporarily out of stock or sold out due to unprecedented demand. Where possible these items will be removed from the website, where possible we will offer alternative items on customer approval. If this is not possible, we will place out of stock items on back order and it will follow as soon as possible on a separate delivery. Customers can choose to accept a partially complete order at the time of checkout. If any items are likely to take more than three weeks active soccer will contact the customer to check whether they wish to proceed with the order. If any items have been discontinued we will endeavour to offer an alternative wherever possible.

Pricing Policy
Prices quoted on our website are correct at time of publishing but we reserve the right to vary them up or down due to changes in VAT or any other circumstances which may be beyond our control. All prices stated are inclusive of VAT. If we despatch an order to a destination outside the European Community (including the Channel Islands ) VAT will automatically be deducted. All orders are subject to a delivery charge.